CUSTOMER CARE
Need help? Have questions? I'm always ready to help!
Call me at 801-654-5869 or send an email to kayla.e.bogle@gmail.com
What is your shipping policy?
To make the math simple, I charge a $4 flat shipping rate on all orders made. That way, you know what you are paying, every step of the way! No hidden fees, no secrets.
What is your returns policy?
SeneGence is a company that cares about long term beauty. Because of this, I ask that you give these products a full 30 days of daily use before returning. If you choose not to go the 30 day period, there will be a 10% restocking fee. If your issue is that the color you ordered is not one you like, it is free to exchange! You have a year to return/exchange the product with a receipt.
How do I apply LipSense?
Step 1: Clean your lips with a clean washcloth. Exfoliate lips if possible.
Step 2: Shake the LipSense tube horizontally. Apply a thin layer of LipSense color to your lips. Let lips dry- Don't rub together yet! Repeat two more times (3 thin layers total).
Step 3: Once lips are dry, apply the gloss! Rub your lips together to spread the gloss around.
PRO TIP: Reapply gloss throughout the day to keep lips moisturized and help color last longer!
Why do I need to apply 3 thin layers?
Layering LipSense is a MUST due to the fact that the color breaks down with the pH balance of the skin. The 1st layer touches the skin's pH and will begin to break down first and fastest. The 2nd layer is protected from the skin's pH by the first layer. The 3rd layer protects the 2nd layer from everyday wear and tear (friction, saliva, natural environment) and keeps your beautiful color going strong all day long.
I want to know more!
If you're interested in sampling the product or have any questions at all, contact me above or give me a call and I'll be happy to help you!
Why do I need to buy glossy gloss?
Without the gloss, the system doesn't work! The hydrating gloss contains Vitamin E, Shea Butter, and other botanical extracts that regenerates your lips and creates a (patented) molecular bond between the color and the first layer of cells on your lips while it reverses the damage caused by the waxes other lipsticks left behind!
Why are my lips tingling when I apply LipSense?
What you are feeling is simply the ethyl alcohol in LipSense evaporating from your lips. As your lips heal from any previous cracking and chapping, this feeling will go away!
Why isn't my LipSense lasting as long as you said it would?
There are a number of reasons that your LipSense isn't lasting at first. The first reason is that your lips need to heal from years of damage due to inferior lips colors! Tips to help this process along and also to keep your LipSense long-lasting include: 1) Making sure your lips are clean and exfoliated, 2) Using only LipSense glosses with your color because other products may interfere with the longevity and restart the exfoliation process, 3) Making sure to apply 3 layers of color, 4) Shaking your LipSense well to prevent color from being gritty or beady, and 5) Stretching your lips while applying to prevent "cracks" in the color. Remember: If your color is flaking, it is a natural (and temporary) exfoliation that happens when you stop using products with wax. Use the LipSense products faithfully and you will have healthy, beautiful lips in no time!